We're seeking a customer-focused, hands-on professional to ensure seamless delivery of outsourcing and facilities management services to our clients. You'll work closely with the service delivery team to maintain service levels, exceed customer expectations, and drive cost-effective operations. Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and delivering contract commitments within cost targets.

  • This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following.
  • Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction.
  • Supporting the achievement of productivity improvements.
  • Contributing to service transformation and business growth and further profitable service revenue.

What You'll Do:

  • Perform preventative maintenance, identify and escalate repair needs, ensuring equipment functions optimally.
  • Mentor and coach team members, fostering a collaborative, knowledge-sharing environment.
  • Provide top-notch client training on equipment usage.
  • Maintain a clean, organized, and safe work environment.
  • Track activities, parts inventory, and consumables to guarantee smooth operations.
  • Exceed SLA targets and ensure outstanding customer satisfaction.
  • Stay current through continued learning and professional development.

What You'll Bring:

  • A passion for delivering exceptional customer service that anticipates client needs.
  • Self-motivated with strong time management, attention to detail, and the ability to work independently.
  • Proficiency in Microsoft Office Suite and basic computer skills.
  • Problem-solving abilities for straightforward technical situations.
  • A desire to learn new technologies in print production and finishing.
  • Ability to stand, walk, bend, and reach for extended periods.

Why This Role Matters:

  • Customer Focus: Be the face of our company, building strong client relationships.
  • Technical Expertise: Master Xerox equipment and understand client IT systems.
  • Proactive Work Ethic: Take initiative and demonstrate continuous improvement.
  • Problem-Solving: Exhibit technical and/or electrical aptitude to address equipment needs.